Privacy Policy

Introduction

This Privacy Policy explains how Paula Dodd Digital (ABN 89 145 574 396) ("Paula Dodd Digital", "I", "me" or "my") collects, uses, stores and discloses personal information when you visit www.pauladodddigital.com.au (the "Website") or engage me for digital marketing services.

I am committed to handling your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Website or contacting me, you agree to the practices described in this policy.

Personal information I collect

The type of information I collect depends on how you interact with me. It may include:

  • Contact details: your name, email address, phone number, business name and role.

  • Enquiry details: the information you include when you submit a contact form, send an email, call me or message me on LinkedIn.

  • Client information: where you engage me for services, business and billing details, and any marketing, customer or campaign data you give me access to (for example advertising accounts, email lists and analytics).

  • Payment and billing information: invoicing details. Where payments are processed through a third party, I do not store your full card details.

  • Technical information: your IP address, browser type, device type, pages viewed, referring website and the date and time of your visit, collected through cookies and similar technologies.

  • Newsletter or blog subscriptions: your name and email address, if you subscribe.

How I collect personal information

I collect personal information:

  • directly from you, when you fill in a form, email, call, meet or work with me;

  • automatically, when you use the Website (through cookies, analytics and website hosting tools); and

  • from third parties or publicly available sources, such as your business website or LinkedIn profile, where relevant to a potential or existing working relationship.

Why I collect, hold and use personal information

I use personal information to:

  • respond to your enquiries and provide quotes or proposals;

  • deliver, manage and improve my services;

  • send invoices and manage payments and accounts;

  • communicate with you about projects, and send updates or marketing you have agreed to receive;

  • operate, secure and improve the Website and understand how visitors use it;

  • comply with legal, tax and regulatory obligations; and

  • protect my rights and resolve disputes.

I will only use or disclose your personal information for the purposes above, for a related purpose you would reasonably expect, with your consent, or where required or authorised by law.

Disclosure of personal information

I do not sell your personal information. I may share it with trusted third parties who help me run my business, including:

  • website hosting and e-commerce providers

  • analytics and advertising platforms (for example Google Analytics, Meta, LinkedIn and TikTok) where tracking tools are enabled on the Website;

  • email marketing, scheduling, project management and cloud storage tools;

  • accounting, invoicing and payment providers;

  • professional advisers such as accountants and lawyers; and

  • government or law enforcement bodies where required by law.

I take reasonable steps to ensure these providers handle personal information in a way that is consistent with the APPs.

Overseas disclosure

Some of the service providers listed above store or process data outside Australia, including in the United States and other countries. By providing your personal information, you acknowledge that it may be disclosed to overseas recipients. Where I do this, I take reasonable steps to ensure the recipient protects your information in a manner consistent with the APPs, but I cannot guarantee that overseas recipients will comply with Australian law.

Cookies and tracking technologies

The Website uses cookies and similar technologies to make the Website work, remember your preferences and understand how the Website is used. Cookies may be set by Squarespace and by third-party analytics or advertising tools.

You can disable or delete cookies through your browser settings. Doing so may affect how parts of the Website work. You can also opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Direct marketing

I will only send you marketing emails or messages if you have subscribed, asked to receive them, or otherwise consented, in line with the Spam Act 2001 (Cth). Every marketing message will include an unsubscribe option. You can also opt out at any time by emailing me at the address below.

Security of your information

I take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include password-protected accounts, multi-factor authentication where available, and limiting access to information. No method of online transmission or storage is completely secure, so I cannot guarantee absolute security.

If an eligible data breach occurs that is likely to result in serious harm, I will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

I keep personal information only for as long as it is needed for the purposes described in this policy or as required by law (for example, tax record-keeping obligations). When it is no longer needed, I will take reasonable steps to securely destroy or de-identify it.

Accessing and correcting your information

You have the right to request access to the personal information I hold about you and to ask me to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact me using the details below. I may need to verify your identity first. I will respond within a reasonable time, usually within 30 days. If I am unable to give you access or make a correction, I will explain why in writing, as permitted by law.

Complaints

If you have a concern about how I have handled your personal information, please contact me in writing using the details below. I will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

Changes to this policy

I may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Please check back periodically. Continued use of the Website after changes are posted means you accept the updated policy.

Contact

Paula Dodd Digital Email: paula@pauladodddigital.com Phone: 0433 563 741 Website: www.pauladodddigital.com.au